How do I check complaints against an assisted living facility in Arizona?

How to research a community's record:

1. Ask the community for its exact licensed entity name, address, and license number; a marketing name may differ.
2. Search AZ Care Check and confirm that the address, license status, and authorized care level match.
3. Open the available inspection, deficiency, complaint-investigation, and enforcement documents.
4. Read the cited rule and facts, the facility's correction, and later records. Note serious findings and recurrence rather than judging only by document count.
5. Ask management to explain relevant findings and provide support for completed corrections.

What the record can and cannot show: a citation documents noncompliance found at a particular time. A complaint entry does not necessarily mean every allegation was substantiated. The absence of a posted complaint does not prove that no concern occurred, and licensure is not a quality ranking. Use the record with visits, a written care assessment, staffing questions, references, and the residency agreement.

To report a concern: call 911 for immediate danger. Use the AZDHS residential facilities complaint process for a facility complaint. Arizona's Long-Term Care Ombudsman Program can help residents and families with rights and care concerns. If an online record is unclear or missing, contact AZDHS to ask what public records are available.